Free shipping and return policy

Free Shipping And Return Policy

Standard shipping time to UK

Country Arrival time
United Kingdom 7-17 business days

 

Express shipping time to UK 

Country Arrival time
United Kingdom 5-12 business days

The parcel may be delayed between Christmas and other holidays. The standard shipping service is free, we also provide DHL service.

 

Safe and Fast

We'll use registered parcel service, and email you the tracking no.

 

Tracking site : 

https://www.11-22.net/apps/17TRACK

click here to track your parcel

Related links:

 

14 Days Return Policy

You may return most new, unopened items within 14 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.).


You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).


If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item